Frequently Asked Questions
How long does the repair take?
3 days from payment, before we ship it back to you. Payment happens shortly after your mirror arrives and we confirm it's repairable.
Is there a warranty?
Yes — every repair carries a 1-year warranty.
Do I need to be near McKinney, TX?
No. GM Mirror Fix is a mail-in repair service — you don't need to live nearby. You remove the mirror yourself (see our removal instructions), ship it to us, and we ship it back once it's repaired.
What's broken — the gear or the motor?
About 95% of the time it's a broken plastic spur gear inside the motor housing. In the remaining cases, the small electric drive motor itself has failed or lost torque. See Repairs for how to tell — though you don't need to diagnose it yourself. Our repair service always replaces both the gear and motor together, since once the housing is open there's no reason to leave the older part in.
How does payment work?
Nothing is charged at order time. Once your mirror arrives and we've confirmed it's repairable, we send a payment link for the full amount. We start the repair once it's paid.
What if my mirror turns out to be unrepairable?
You're not charged anything. We only send a payment link once we've confirmed your mirror is repairable, so there's nothing to refund if it turns out it isn't.
Which vehicles does this cover?
2007-2014 GM900-series trucks and SUVs: Chevrolet Tahoe, Suburban, and Silverado; GMC Yukon, Yukon Denali, and Sierra; Cadillac Escalade.
Can I just buy the gear and do it myself?
Yes — the redesigned spur gear is available on its own for $45 ($85 for a pair) if you have an arbor press and want to install it yourself. See pricing, and read the safety note below first.
Is the internal repair safe to do myself?
Removing the mirror from your truck is completely safe DIY work for anyone — no special tools, no risk. That's not what this warning is about. The internal repair (opening the motor housing to replace the gear) is different: the gear sits on a spring-loaded shaft under real compression, and safely taking it apart requires an arbor press to control that spring as it releases. Without one, the spring can let go uncontrolled — that's a genuine risk of injury, and enough force to put a hole in a ceiling. If you don't have an arbor press and know how to use one, mail the mirror in and we'll handle the internal repair safely on our end.