From: Tim Norris
My Cadillac Escalade passenger side power folding mirror stopped operating. I contacted the dealership and was told it was about $1000 to replace the mirror. I decided to look on the Cadillac forum to see if I could find any alternatives. I found a post from Hunter in regards to mirror repair. I sent him an email and asked what alternatives were available and a timeline to get the mirror back into working order. Immediately I was impressed with his answers and responsiveness.
Once I figured out a general idea of what the fix required I called Hunter to discuss the details further. We determined that the best option would be for me to remove the mirror and send it to him via FedEx. He verbally told me step by step what needed to be done, and he told me to listen (don't write this down) because he was going to also send me the written step by step instructions.
I got the detailed instructions and followed them, step by step (which also included some helpful tips and tricks). The instructions were spot on. I removed the mirror from my Escalade and had FedEx box it up and send it off to Hunter. He sent me a text when he got it, and let me know he would get it fixed and sent back out the following day. Once he got it apart he even text me a few pics of the broken parts, WHAT AMAZING SERVICE!!!! Hunter let me know that he got it all fixed, tested the operation and sent it back to me. He even included the FedEx tracking number. A few days later I got the mirror back by FedEx and installed it back on my Escalade and it works perfectly.
I would HIGHLY recommend Hunter. He took the time to explain the issue, and did everything he said he would. Top notch service. Keep up the good work Hunter!!!!